Terms & Conditions and Privacy Policy
Effective Date: 7-1-25
Thank you for choosing Office Source (“we,” “us,” or “our”) for your office supply and equipment needs. By accessing or using our website, services, and products (the “Services”), you agree to the following Terms & Conditions and Privacy Policy (“Terms”). Please read them carefully.
1. Scope & Acceptance
These Terms govern all purchases and use of our Services at https://officesourceonline.com/ and related sales channels.
By placing an order, you confirm that you are legally capable of entering into a binding agreement under these Terms.
2. Orders & Payment
- Ordering. You may place orders through our website, by phone, email, or in person. Order acceptance depends on product availability and verification of payment details.
- Pricing. All prices are listed in [Currency] and are valid for the U.S. market unless stated otherwise. Prices may change without notice until shipment.
- Payment Methods. We accept [Visa, MasterCard, AmEx, Discover, etc.] via our secure payment processor.
- Authorization. By placing an order, you authorize us (and our processor) to charge your card for the total amount, including delivery charges and applicable fees.
3. Shipping & Delivery
- Shipping. We offer ground, expedited, and freight delivery options. Delivery timelines are estimates and may vary.
- Risk & Title. Ownership transfers to you once products leave our facility. Risk of loss transfers upon delivery to the carrier.
- Damaged Items. Inspect all shipments on arrival. Report any visible damage or shortages within 2 business days to customerservice@officesource1.com.
4. Returns, Exchanges & Refunds
Office Source Return Policy
You may return any unused and unopened item for a full refund within 30 days from the date of your order.
- Returns between 31–60 days are subject to a restocking fee.
- All returns must be in original packaging with all contents included.
- Claims for shortages, damages, or misfilled items must be made within 2 business days.
Non-returnable items include:
- Used items
- Items not in original packaging or with defaced packaging
- Special-order furniture
- Assembled or installed stocked furniture
- Food or drink
- First aid items and medications
- Custom-printed or made-to-order items
Category-Specific Guidelines:
- Office Supplies: Returnable within 30 days if unopened and in original manufacturer packaging.
- Ink/Toner/Technology: Returnable within 30 days if unopened, unexpired, and including all UPCs. Items with manufacturer warranties must be handled through the manufacturer.
- Furniture: Stocked furniture may be returned within 30 days if unopened. Custom or installed furniture is only exchangeable if defective or damaged.
Refunds/credits will be issued either to your original form of payment or as store credit. Non-returnable items will be sent back to the customer.
5. Warranty
Products are covered either by the manufacturer’s warranty or a 90-day limited warranty from us.
Our warranty covers defects in parts and workmanship and excludes damage from misuse, improper assembly, or wear and tear.
6. Intellectual Property
All content on our site—including text, graphics, logos, and product images—is the property of Office Source or its content providers and may not be copied, reproduced, or distributed without written consent.
7. User Conduct
You agree not to use the site in any unlawful or abusive manner, including attempts to breach security, submit false orders, or transmit harmful content.
8. Privacy Policy
We value your privacy. This section outlines how we collect, use, share, and protect your personal information.
a. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, billing/shipping address, payment info
- Account Data: Login credentials, order history, preferences
- Device & Usage Data: IP address, browser type, pages visited, referring URLs
- Communication Data: Emails, messages, and customer service inquiries
b. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates, promotional offers, or changes to policies
- Improve our website, products, and customer experience
- Comply with legal or regulatory obligations
c. How We Share Your Information
We may share your information with:
- Payment processors to complete transactions
- Shipping providers to deliver products
- IT & marketing vendors to improve our Services (e.g., hosting, email marketing)
- Legal authorities, if required for compliance with applicable laws or in response to legal process
We never sell or rent your personal information to third parties.
d. How We Protect Your Information
We use industry-standard measures to protect your data, including:
- Secure Socket Layer (SSL) encryption
- PCI-compliant payment processing
- Firewalls and access controls
- Regular security audits and staff training
Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we do our best to protect your data.
e. Your Privacy Choices
You may:
- Update your personal information by logging into your account
- Opt out of marketing emails by clicking the unsubscribe link
- Request access or deletion of your data by emailing [privacy@yourcompany.com]
9. Third‑Party Links & Tools
We may include links or tools operated by third parties. We are not responsible for their privacy practices or content. Please review their policies before engaging.
10. Limitation of Liability
To the fullest extent permitted by law, Office Source is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or opportunity
Our maximum liability is limited to the amount you paid in the 12 months prior to a claim.
11. Indemnification
You agree to indemnify and hold Office Source and its affiliates harmless from any claims, damages, or liabilities related to your use of our Services or violation of these Terms.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Missouri.
Disputes shall be handled exclusively in the courts of St. Louis County, Missouri.
13. Changes to These Terms
We may update these Terms and our Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our Services signifies acceptance.
14. Severability
If any part of these Terms is found to be unenforceable, the rest will remain in effect.
15. Contact Us
Office Source
2 Soccer Park Rd, Fenton MO, 63026
Email: customerservice@officesource1.com
Phone: (636) 349-5101